How do I place an order?

Browse products and open the item page to view details.

Click Add to Cart to include the item in your cart.

Continue shopping or proceed to checkout.

Enter your contact details (or log in if you already have an account).

Confirm your delivery address and contact number.

Select your payment method.

Review your order and click Complete Checkout.

Why might RG ME Cosmetics call to confirm my order?

Sometimes we contact you to verify key details such as:

Product and quantity

Delivery address

Contact number

Payment method

This helps prevent delays and ensures your order arrives correctly and on time.

Can I pay in a currency other than the delivery country’s currency?

At this time, we only accept payment in the currency of the delivery country.

Which currency will my card be charged in?

Your card will be charged in AED. If your card is in another currency, your bank will apply the exchange rate at the time of purchase.

How can I change item quantity in my cart?

In your cart, adjust the number under Quantity, then select Update (or the equivalent button shown at checkout).

How do I remove an item from my cart?

In your cart, select Remove/Delete next to the item you’d like to remove.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, we’ll send an order confirmation email to your registered email address.

If you need help with your order, contact us:

Email: [email protected]

WhatsApp: contact our support team

What do the different order statuses mean?

Pending: Order placed, payment not yet received/confirmed.

Processing: Order received and being prepared.

Waiting for Pickup: Packed and ready for the courier to collect.

Dispatched: Collected by the courier and on its way.

Completed: Delivered successfully.

Payment Failed: Payment was not approved by the payment gateway.

Canceled: Order canceled by request, or if delivery cannot be completed due to unreachable contact details/unavailability.

Delivery

How will my order be delivered?

We partner with trusted courier services to deliver your order to your doorstep.

How long does delivery take within the UAE?

Delivery within the UAE typically takes 2 to 5 business days depending on your area. If there is an issue reaching your location, our team will contact you to find the best solution.

For delivery questions, contact:

Email: [email protected]

WhatsApp: contact our support team

Can I track my shipment?

Yes. Once your shipment is created, you’ll receive a message/email with tracking details or a tracking link (depending on the courier).

How can I reschedule a delivery?

If you need to reschedule, contact us and we’ll assist:

Email: [email protected]

WhatsApp: contact our support team

What are the delivery charges?

AED 30 delivery fee for orders below AED 699

Free delivery for orders AED 700 and above

Are there areas you don’t deliver to?

We aim to deliver across the UAE. However, some remote or restricted areas may be out of service. If your address falls in a non-service area, we will contact you and may offer an alternative option such as pickup from the nearest courier office.

Non-service areas may include (examples):
Certain zones in Abu Dhabi outskirts and remote regions, and limited-access industrial or restricted areas.

If you want, I can rewrite your full non-service area list into a cleaner format (right now it’s very long and hard to scan).

What happens if I miss the delivery twice?

If delivery is attempted twice and you are unavailable both times, the order may be automatically canceled. Any eligible credit will be returned as store credit to your RG ME Cosmetics account, minus delivery charges resulting from failed delivery attempts.

VAT (Sales Tax)

What is VAT?

VAT (Value Added Tax) is an indirect tax applied to goods and services in accordance with UAE regulations.

Are prices inclusive of VAT?

Where applicable, product prices displayed include VAT, unless stated otherwise.

Does VAT apply to all products and services?

VAT is applied according to UAE VAT law and may vary depending on product type and regulations.

How is VAT shown on the invoice?

Your invoice will show a breakdown of:

Order subtotal

VAT amount (if applicable)

Total payable amount