How can I contact RG ME Cosmetics Customer Support?

You can reach our support team through:

WhatsApp: contact our support team

Email: [email protected]

When possible, please include your order number and the email/phone used at checkout to speed things up.

What are your customer support hours?

Our Customer Support team is available:

Sunday to Thursday

09:00 AM to 05:00 PM (GMT+4)

Messages received outside working hours will be answered on the next business day.

My order has been shipped. What happens next?

Once your order is dispatched, you may receive an SMS or message notification with delivery or tracking updates (depending on the courier). Your shipment will then move through delivery until it reaches your address.

If you need to reschedule or update delivery details, contact us:

[email protected]

WhatsApp support

My delivery is taking longer than expected. What should I do?

We’re sorry about the delay. If your delivery is past the expected timeframe for your area, please contact us and we’ll check the shipment status with the courier and support you with next steps.

Email: [email protected]

WhatsApp support

Additional Support Questions (FAQs)

I entered the wrong address or phone number. Can I update it?

If your order is still Processing, we may be able to update your details. Contact us as soon as possible with your order number and the correct information. If the order is already Dispatched, updates may depend on the courier’s policies.

I didn’t receive my order confirmation email. What should I do?

First, check your spam/junk folder. If you still can’t find it, contact us and we’ll resend it. Please include the email used at checkout.

My payment went through, but I didn’t get an order confirmation. What now?

Sometimes payment confirmation and order confirmation don’t arrive at the exact same time. Contact us with any payment reference you have (or a screenshot if needed), and we’ll verify your order.

My card was charged but the order shows “Payment Failed.” What should I do?

If you see “Payment Failed” but a charge appears on your card, contact us right away. In many cases, pending charges are automatically reversed by the bank, but we’ll help confirm what happened.

I received a damaged item or the wrong product. How can you help?

Contact us within 7 days of delivery and include:

Order number

Photos of the product and packaging
We’ll guide you through the return/exchange process based on our policy.

Do you offer technical support for account access or login issues?

Yes. If you’re having trouble accessing your account (login, password reset, etc.), contact us via email or WhatsApp and we’ll help you regain access.

How do I unsubscribe from promotional messages?

If you’re receiving marketing emails, you can unsubscribe anytime using the unsubscribe link included at the bottom of our emails. If you still have issues, contact support and we’ll assist.