Shopping & Privacy FAQs (RG ME Cosmetics)

Are my purchases from RG ME Cosmetics or from third-party sellers?

All orders placed on our website are sold directly by RG ME Cosmetics. We do not operate as a marketplace, and you are not purchasing from individual stores or independent sellers.

Are the products genuine?

Yes. All RG Cosmetics products sold through our official channels are 100% authentic because we manufacture every product ourselves. Each item goes through rigorous quality control to meet our standards for safety, performance, and consistency before it reaches you.

Please note: you may come across other brands or sellers claiming their products are “manufactured by RG ME Cosmetics” or produced in our factory. Unless the product is sold through RG Cosmetics  official channels, that claim is not authorized by us. We do not manufacture or private-label products for third-party brands.

If you’re ever unsure about authenticity, contact us at [email protected] and we’ll help verify it. We also reserve all legal rightsto take appropriate action against misleading or unauthorized claims, in accordance with applicable laws and regulations in the UAE.

Is paying online with a credit card secure?

Yes. We use industry-standard security practices to protect online payments and customer data. Our checkout is protected using SSL (Secure Socket Layer) encryption, which helps secure your payment and personal information during transmission.

Security

We maintain appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:

Secure servers and access controls

Firewalls and monitoring

SSL encryption for data transmission

Internal procedures designed to safeguard personal information

While no online system can be guaranteed to be 100% secure, these protections significantly reduce risk. For your safety, please do not send full card details by email or other unencrypted messages. You are responsible for keeping your account password confidential and protecting access to your device.

Do you share my personal information with third parties?

RG ME Cosmetics respects your privacy. We collect customer information primarily to:

Process and deliver orders

Provide customer support

Communicate important updates about your purchases

We do not sell or rent your personal information to third parties. If you subscribe to marketing emails, you can unsubscribe at any time using the link included in our messages.

Privacy Policy

Last updated: February 18, 2022

RG ME Cosmetics LLC (“us”, “we”, or “our”) operates the www.rgcosmeticsofficial.ae website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms and Conditions, accessible at www.rgcosmeticsofficial.ae.

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address

Name

Phone number

Postal address

Other details (“Personal Information”)

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests or inquiries, processing your purchase orders, and improving our services.

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This may include:

Your computer’s Internet Protocol (“IP”) address

Browser type and version

Pages visited on our Service

Date and time of your visit

Time spent on pages and other statistics

In addition, we may use third-party services such as Google Analytics to collect, monitor, and analyze this type of information to improve functionality. These third-party providers have their own privacy policies on how they use such information.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our Service may not function properly.

Do Not Track Disclosure

We support Do Not Track (“DNT”).
This is a setting you can enable in your web browser to inform websites that you do not wish to be tracked.

You can enable or disable Do Not Track in the Preferences or Settings section of your browser.

Service Providers

We may employ third-party companies and individuals to:

Facilitate our Service

Provide the Service on our behalf

Perform Service-related tasks

Assist us in analyzing how our Service is used

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing, promotional materials, and other updates.
You may opt out of receiving these communications by following the unsubscribe link or instructions provided in any email we send.

Compliance with Laws

We will disclose your Personal Information where required by law, subpoena, or if we believe that disclosure is necessary to comply with legal obligations, protect security, or cooperate with law enforcement.

Security

The security of your Personal Information is important to us.
We strive to implement and maintain reasonable, commercially acceptable security procedures to protect your information.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

International Transfer

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country, or governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and provide information to us, please note that we transfer and process data in the United States.

Your consent to this Privacy Policy followed by your submission of information represents your agreement to that transfer.

Links to Other Sites

Our Service may contain links to third-party sites that are not operated by us.
If you click on a third-party link, you will be directed to that site.

We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Only persons age 18 or older may access our Service.

Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13.
If you are a parent or guardian and discover that your child has provided us with Personal Information, please contact us.

If we become aware that we have collected Personal Information from a child under 13 without parental consent, we will delete it immediately.

Changes to This Privacy Policy

This Privacy Policy is effective as of February 18, 2022, and will remain in effect unless changes are made.
Updates to this policy will become effective immediately upon posting on this page.

We reserve the right to update or change this Privacy Policy at any time.
Your continued use of the Service after modifications constitutes your acknowledgment and consent to the updated Privacy Policy.

If material changes are made, we will notify you via email (if provided) or by posting a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

[email protected]
www.rgcosmeticsofficial.ae